Widget not showing on my website
Your reviews widget should appear within a few seconds of the page loading. If it's not visible, one of these five causes is almost always responsible.
Embed code pasted in the wrong location
The <script> tag must go inside the <body> element, not <head>. Most website builders have a "custom code" or "HTML block" section — paste the full embed code there.
Ad blocker or browser extension blocking the widget
Open your website in a private/incognito browser window (which disables extensions). If the widget appears, an ad blocker is the cause. Your visitors likely won't have the same blocker.
Browser cache showing the old version of the page
After pasting your embed code, do a hard refresh: Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac. This clears the cached version of your page.
Incorrect widget ID in the embed code
Go to your WeWidget dashboard → Widget page → copy a fresh embed code. The data-widget-id attribute must exactly match your widget ID. Do not edit the code manually.
Website builder blocking external JavaScript
Some platforms (especially Shopify and Squarespace) require you to enable "allow external scripts" in your theme or page settings. Check your site builder's help docs for "custom HTML" or "custom code."
Still not working?
Send us your website URL and we'll take a look. Contact support →